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WHO: All staff WHAT: Captures every question/interaction with a patron. WHEN: Log question/interaction at point of service after:
Note: Chats & Tickets automatically prompt you to fill out this form Reference stats form upon close so you don't need to log using this link. INCLUDES: Any questions, such as:
*not recommended; all emails should be handled in Tickets |
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WHO: All reference staff (Vivian, Stephanie, Tom, Jessica, Melissa) WHAT: Captures data about one-on-one or small group reference consultations (e.g., literature/systematic reviews, database instruction, citation management questions, etc.) WHEN: Two options:
Be sure to log both prep & consultation time.
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